Contact us directly
Call 0333 050 8866 for an urgent live-delivery issue. For a written complaint, email quotes@swiftcentrallogistics.com with your booking reference, company name, a description of the problem and the outcome you are seeking.
What helps us investigate
Include the collection and delivery dates, relevant correspondence and, for loss or damage, photographs and delivery paperwork where available. Please report issues promptly so that we can contact the carrier and preserve evidence.
What happens next
We aim to acknowledge written complaints within two working days and provide a substantive response within ten working days. If a carrier or insurer investigation takes longer, we will explain what is outstanding and give you a further update date.
We review the booking, speak to the relevant parties and explain our findings and any proposed next steps. These response targets do not replace an applicable legal claim process or limit your legal rights.
If you remain unhappy
Reply to the response and ask Sebastian Chotuis to review the matter. Where a separate carrier, insurer or mandatory dispute process applies, we will explain the relevant contact and procedure. For personal information concerns, see our privacy notice.
Last updated: 4 November 2026